Print Production Turnaround
Final proofs approved and payment made by customer. If
proof is waived, files must be free of errors and print-ready.
Important Turnaround Details - Please read carefully
Submission Cut-Off Time For Next Day Turnaround option, orders and files must be
submitted by 12 noon EST to allow us enough time to do a thorough
review of your file and upload the proof before 3:00 P.M.
EST.
For other turnaround options, orders and files must be submitted by
3:00 P.M. EST for us to be able to provide the proof before the 5 P.M.
EST cut-off for approval.
What is counted? Production Turnaround includes printing, cutting, and binding.
Does not include design, mailing, or shipping transit times. Weekends and holidays
observed are not counted towards turnaround.
If proof requested, production turnaround starts when customer approves final
proofs and payment has been posted. Customer is responsible for checking email for
proof-ready notification.
If proof waived, production turnaround starts when submitted files are verified to
be print-ready. We are not responsible for delays caused by files that contain
errors.
Production Turnaround Guarantee
Printing turnaround time for jobs with approved
proofs and payment is guaranteed. If an order is late, we will give a pro-rated
refund of any rush charges or a courtesy rush on your next order. We do not
guarantee turnaround for files that have errors.
Terms and Conditions
USER CONTRACT
Please review the following basic rules that
govern your use of the browntown marketing group site. Please note that your use
of the browntown marketing group site (the "Site") constitutes your unconditional
agreement to follow and be bound by these Terms and Conditions. Although you may
"bookmark" a particular portion of this Site, bypassing this Agreement, your use
of this Site still binds you to these Terms and Conditions. browntown marketing
group reserves the right to update or modify these Terms and Conditions at any
time without prior notice to you. Your use of the Site following any such change
constitutes your unconditional agreement to follow and be bound by these Terms and
Conditions as changed. For this reason, we encourage you to review these Terms and
Conditions whenever you use this Site.
Payment
All prices and amounts shown on this Site are in U.S. Dollars (USD), unless
otherwise noted. If a User submits a request on the Site to purchase printing
products, mailing services, design services or other services, the User agrees
that all charges, taxes and shipping/handling fees will automatically be charged
to the credit card or paid by User with an approved payment method. We require
each order to be fully paid, including shipping and handling fees, if applicable,
before we complete an order. We will not start working on a print job until we
receive the full payment.
Deposit Orders
Collateral Toolkits
and TradeShow Toolkits are done
as 50% deposit/50% final balance as a courtesy between
browntown marketing group and you (the client). Once a deposit
order is received, we begin communication immediately via
email to discuss the project goals and your expectation on the
graphic design concept.
The entire process is outline at the following link:
Once a print job has been approved by customer and "sent to press" on the Site, no
changes are allowed to the artwork files, job characteristics, or printing
turnaround time. After a print job has been sent to browntown marketing group’s
prepress department, the customer is responsible for paying the entire amount of
that print job along with applicable taxes and shipping/handling fees, unless
otherwise noted.
Refund Policy
All sales are final. Since we customize each order according to your file and
exact specifications, no refunds are given once browntown marketing group starts
working on your order, which means browntown marketing group has received your
necessary materials (i.e., digital files and payment) and has begun work on your
job (i.e., your job is in production).
If we verify that we have made an error, we will re-run the order. We must be
notified within 24 hours from delivery of any defects. In order to receive the
replacement, customer must return 100% of the defective order at their expense
within 5 days of their receipt. We will re-run the order with the original
turnaround and send them out via the same paid shipping method. Shipping is non-refundable.
In some cases, a partial or full refund may be extended to the customer if no work
has been completed by browntown marketing group for a specific order. Such refund
would be adjusted to cover any fees charged for proofs or other services
associated with that order as well as merchant bank fees on credit card
transactions.
Refunds resulting from but not limited to, quantity, paper stock and shipping
downgrades prior to being in production shall be subject to a $15.00 fee.
Each order made from browntown marketing group is a contract between you, as the
customer making the order, and browntown marketing group . The fact that you have
made an order on behalf of a third party does not absolve you of liability to
browntown marketing group . As such, any decision by the third party not to accept
the particular items printed or to cancel the order with you does not affect your
liability to browntown marketing group.
Our Sales Tax Policy
browntown marketing group charges sales tax to orders received from within the
state of Georgia unless you are tax exempt. If you are tax exempt, you need to
send or fax to us your tax exemption certificate.
Proofs
A PDF proof will be available for your review after we have
received your file(s) or upon completion of design services. Actual time will vary depending on our current
workload. No job will be sent to press without your approval. It is the
customer’s responsibility review proof and provide signed
approval form via fax or email within time designated upon
proof and approval form receipt. We are not
liable for delays in the order caused by customer's non-approval of the proof.
A PDF proof is by no means an accurate color reproduction of your final
printed piece but is the final opportunity for you to check the layout, bleeds,
crops and final text. Electronic proofs do not show transparency and over print
issues. Neither do they show color change from RGB or Pantone to CMYK.
The proof must be treated as independent from the original submitted file and
thoroughly reviewed prior to approval. It should be checked against the original
file for possible errors in layout, copy, spacing, punctuation or image placement.
Customer is fully responsible for all that is contained in the final approved
proof.
The request for a hard copy proof may involve an additional fee and would extend
the amount of time needed to complete the job. For orders where a hard copy proof
has been requested, the approval must be received by browntown marketing group on
or before our published cut-off times. We will make every effort to match colors
in production when a hard copy proof is requested. However, it is the customer’s
responsibility to determine if they need a hard copy proof with their print order.
Color Accuracy
browntown marketing group will reproduce color from submitted print-ready files as
closely as possible, but cannot exactly match color and density (as viewed in a
5000K light booth). Because of inherent limitations with the printing process, as
well as neighboring image ink requirements, the accuracy of color reproduction is
not guaranteed. By placing and order with browntown marketing group you agree to
this limitation. We will try our best to match the gradient density of each color,
but we accept no responsibility for color variations between submitted files and
the final printed piece. Under no circumstances will a reprint be honored for
color variations that have occurred during the printing process. We are not liable
for color matching or ink density on screen proofs that you approve. Screen proofs
will predict design layout, text accuracy, image proportion and
placement, but not color or density.
Application of UV coating may effect or change the appearance of the printed
colors. We are not liable for the final color appearance of a UV coated product.
No Liability for Errors
browntown marketing group is not liable for errors in a final product caused by
any of the following reasons:
Misspelling, Graphics, Bleeds, Grammar, Damage Fonts, Punctuation, Wrong cuts,
Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks
on Folds, Finished Product Size. browntown marketing group does not make any
changes on customer files.
Overprint and Underprint Policy
Due to the gang run method, we cannot guarantee that every order will be the exact
number of items which are ordered. browntown marketing group can only guarantee
that it will come within plus or minus 10% of the number of items ordered.
Artwork Files
Our prepress department checks all submitted artwork files before printing, but
you are still 100% responsible for the accuracy of your print-ready artwork files,
and we encourage you to proofread all files carefully before submitting to
browntown marketing group. browntown marketing group is not responsible for any
issues as to orientation or alignment of the pages of your submitted documents. By
submitting the artwork to browntown marketing group , you certify that you have
the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind"
transparencies, prints or artwork. Although we take every precaution to safeguard
your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms and Conditions, you agree that you will NOT upload any artwork
files consisting of the following material: offensive, indecent or improper
material, any material that could give rise to any civil or criminal liability
under applicable law; and any material that could infringe rights of privacy,
publicity, copyrights or other intellectual property rights without the permission
of the owner of these rights and the persons who are shown in the material if
applicable. We will refuse an order, which in our opinion may be illegal in nature
or an infringement on the rights of any third party. You accept full legal
liability for the content of material processed and printed on your behalf and
under your instructions. We reserve the right to refuse an order without
disclosing a reason.
Printing Turnaround Time
Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and
approved for printing. Printing turnaround time begins when we receive approval
for your proof and full payment has been made. For printing jobs that do not have
complete digital source files provided or have submitted files that are not print-ready, printing turnaround begins when we have your print-ready file(s), not from
when the order was first submitted.
For our Next Day Turnaround option, orders and files must be submitted by 12:00
P.M EST and proofs must be approved by 3:00 P.M. EST, to have the item shipped out
of our facility on the next business day. In other words, if you approve a proof
on your Next Day Turnaround order by 3:00 noon EST on Tuesday, it will be sent out
of our facility for shipping by end of business Wednesday. Otherwise, your Next
Day Turnaround order placed on Tuesday would ship on Thursday. This applies to
Next Day Turnaround orders only.
For all other turnaround options, orders and files must be submitted by 5:00 P.M
EST and proofs must be approved by 5:00 P.M. EST, printing turnaround time begins
the next business day. For example, a job for two -day printing turnaround that
you submitted at 3 P.M. PST and approved by 5:00 P.M. PST on Tuesday will be
shipped out of our facility by end of business Thursday.
Please note that browntown marketing group is closed Saturdays, Sundays and
Holidays. As a result, these days are not considered when calculating printing
turnaround time. In addition, while Production Turnaround includes printing,
cutting, and binding, it does not include design, mailing, or shipping transit
times, and you should allow additional business days for delivery based on the
shipping method you selected. The estimated production turnaround advertised on
this site is based on the typical number of hours or days that a print job is
completed under normal circumstances, excluding Saturdays, Sundays and holidays.
Printing turnaround time for jobs with approved proofs and payment is guaranteed.
The remedy for failing to meet a deadline is limited to a pro-rated refund of any
rush charges or a courtesy rush on your next order. Cancellation of an order based
on printing turnaround time is only allowed if the customer indicates in writing
(e.g., note posted to order) when placing the original order that a job in the
order is time sensitive and must be shipped by target date based on printing
turnaround option selected. browntown marketing group will not be responsible for
shipping-related costs on orders that do not go out by the due date.
Shipping
Shipping transit times vary, and browntown marketing group assumes no
responsibility for delays caused by shipping carriers, weather or any damages
resulting from the failure to receive a job on time. Your order may arrive late
due to unforeseen delays in delivery service, the breakdown of equipment, illness,
etc.
browntown marketing group’s responsibility is limited to preparing your printing
order and delivering it to the designated carrier for shipping. browntown marketing group is not
liable for damages which occur in shipping.
browntown marketing group offers free local delivery of all
items upon request.
Pick up orders will be kept for 30 days from the delivery of the pick-up
notification email. If the order has not been picked up from browntown marketing
group 's facility within 30 days, it will be shipped directly to the
customer and customer will be billed for the applicable ground shipping rates. We cannot ship
to P.O. Boxes or APO/FPO.
Target Arrival
Target arrival dates are calculated by adding the printing turnaround time to the
shipping transit time. If you are requesting a Hardcopy Proof, we already factor
in additional time to reach your target date. For Standard Hardcopy Proof, expect
approximately six business days to receive and approve your proof. For Next Day
Hardcopy Proof, expect two business days. Both printing and shipping times are
based on business days only and do not include weekends or holidays.
For example, a product with a printing turnaround time of two business days and a
shipping method of 2nd Day Air would have a target arrival date four business days
after your files have been received by us.
The cut off time for accepting files is 12:00 Noon EST. If your files are in by
that time, we will commit to printing and shipping your product within the
selected timeframe. Please understand that target arrival dates are
estimates, not guarantees. While we will do everything in our power to meet your target arrival
date, weather and other occurrences beyond our control may impact our ability to
meet that date.
Mailing Services
Customer's mailing list(s), while in the possession of browntown marketing group,
is the exclusive property of the customer and shall be used only with customer's
instructions. Customer's mailing list(s) will not be sold or offered for use to
any other party, and browntown marketing group will not utilize the list for any
other purpose.
All mailing delivery dates are estimates, not guarantees. browntown marketing
group’s responsibility is limited to preparing your mailing and completing
delivery to the U.S. Postal Service (“USPS”). browntown marketing group’s
responsibility ends when the job is delivered to the Decatur, Georgia Business
Mail Entry Unit. In no event shall browntown marketing group be liable for USPS
performance failures or delivery delays.
browntown marketing group shall be liable to rectify printing and mailing errors
only to the extent of re-mailing a correction or corrected job as soon as
possible, and allowable damages shall be limited to the value of the printing work
performed. In no case is browntown marketing group liable for loss of business;
incidental or consequential damages; or costs in excess of billing for services
related to the specific job.
The customer will defend and hold browntown marketing group harmless in any suit
or court action brought against browntown marketing group by others for alleged
damages, costs, expenses (including reasonable attorney's fees), liabilities or
losses resulting from circumstances where browntown marketing group, acting as
the customer's agent, uses copy, photographs, or illustrations that are believed
by others to be degrading, libelous or harmful to their reputations, images, or
standing in the community or which in browntown marketing group’s sole judgment
is an infringement on a trademark, or trade name, or service mark, or copyright
belonging to others, or in a suit or court action brought against browntown
marketing group for actions of the customer's employees which may occur as a
result of any mailing.
Miscellaneous
All complaints must be registered within 24 hours of receipt of your final
printing job. Should your job contain manufacturing errors and/or defects (as
determined by browntown marketing group ), browntown marketing group would rerun
your job at no charge. All materials we create in producing your printed product are the property of
browntown marketing group . Although these materials will NOT be sold or given to
any other party, we reserve the right to distribute free samples of your printed
product. Please note that your printed product or images used for your printed
product will not be used in any national advertising without your prior written
consent.
Section B
General Terms and Conditions
Copyright Notice
You, the User, acknowledge that all content included on this Site, including,
without limitation, the information, data, software, photographs, graphs,
typefaces, graphics, images, illustrations, maps, designs, icons, written and
other material and compilations (collectively, "Content") are intellectual
property and copyrighted works of browntown marketing group and/or various third-party providers ("Providers"). Reproductions or storage of Content retrieved from
this Site, in all forms, media and technologies now existing or hereafter
developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United
States Code.
Corporate Identification and Trademarks
" browntown marketing group", and any and all other marks appearing on this Site
are trademarks of browntown marketing group in the United States and other
jurisdictions ("Trademarks"). You may not use, copy, reproduce, republish, upload,
post, transmit distribute or modify the Trademarks in any way, including in
advertising or publicity pertaining to distribution of materials on this Site,
without browntown marketing group 's prior written consent. The use of Trademarks
on any other Web site or network computer environment is prohibited. browntown
marketing group prohibits the use of Trademarks as a "hot" link on, or to, any
other Web site unless establishment of such a link is pre-approved by browntown
marketing group in writing.
Use Restriction
You may only use this Site to make legitimate requests to purchase the products or
services offered (each, a "Request"), and shall not use this Site to make any
speculative, false or fraudulent Requests. You may not use robots or other
automated means to access this Site, unless specifically permitted by browntown
marketing group . You represent that you are of sufficient legal age to create
binding legal obligations for any liability you may incur as a result of your use
of this Site. You agree to promptly update your membership information (if
applicable) in order to keep it current, complete and accurate.
It is a violation of law to place a Request in a false name or with an invalid
credit card. Please be aware that even if you do not give us your real name, your
Web browser transmits a unique Internet address to us that can be used by law
enforcement officials to identify you. Fraudulent users may be prosecuted to the
fullest extent of the law.
Permission is granted to electronically copy and print in hard-copy portions of
this Site for the sole purpose of using this Site as a shopping resource. Any
other use of materials or Content on this Site, including reproduction for a
purpose other than that noted above without browntown marketing group's prior
written consent is prohibited.
Email
We encourage you to share your comments and questions with us, but we may not be
able to respond to all of them. Please note that we assume no responsibility for
reviewing unsolicited ideas for our business (like product or advertising ideas),
and will not incur any liability as a result of any similarities between those
ideas and materials that may appear in future browntown marketing group programs.
Also, please remember that you are responsible for whatever material you submit
and that you, not browntown marketing group , have full responsibility for any
message that you send, including its reliability, originality and copyright.
Please do not reveal trade secrets or other confidential information in your
messages. Any, and all, rights to materials and ideas submitted to us become the
exclusive property of browntown marketing group.
Privacy
You confirm that you have read, understood and agree to the browntown marketing
group Privacy Policy, the terms of which are incorporated herein, and agree that
the terms of such policy are reasonable and satisfactory to you. You consent to
the use of your personal information by browntown marketing group , its third-party providers, and/or distributors in accordance with the terms of and for the
purposes set forth in the browntown marketing group Privacy Policy. If you are not
a resident of the United States, please note that the personal information you
submit to the Site will be transferred to the United States and processed by
browntown marketing group in order to provide this Site and its services to you,
or for such other purposes (as set forth in the Privacy Policy).
General Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL browntown marketing
group — INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES,
OR AFFILIATES (COLLECTIVELY, THE "COVERED PARTIES") — BE LIABLE FOR ANY INJURY,
DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL,
EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER
BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS
SITE, FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS
SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, notwithstanding the above, a Covered Party is found liable for any loss or
damage relating to the use of this Site, the User agrees that the liability of any
such party shall in no event exceed the fee or charge to the User assessed by
browntown marketing group for making a Request. Some states—to the extent their law might be deemed to apply, notwithstanding the
selection of Georgia law as described (below)—do not allow the limitation of
liability, so the foregoing limitations might not apply to you.
Indemnification
You agree to defend, indemnify and hold harmless browntown marketing group and its
affiliates from and against any and all claims, damages, costs and expenses,
including attorneys' fees, arising from or related to your use of the Site. You
also certify that you own rights to or have a license to use the image(s) being
reproduced as part of your order.
Third Parties
If you use this Site to submit Requests for or on behalf of a third party ("Third
Party"), you are responsible for any error in the accuracy of information provided
in connection with such use. In addition, you must inform the Third Party of all
Terms and Conditions applicable to all products or services acquired through this
Site, including all rules and restrictions applicable thereto.
Each User using this Site for, or on behalf, of a Third Party agrees to indemnify
and hold each Covered Party harmless from, and against, any and all liabilities,
losses, damages, suits and claims (including the costs of defense), relating to
the Third Party's or the User's failure to fulfill any of its obligations as
described (above). The User is directly responsible for any Request submitted,
including related fees, charges and performance obligations.
User Comments, Feedback and Other Submissions
All comments, feedback, suggestions and ideas disclosed, submitted or offered to a
Covered Party in connection with your use of this Site (collectively, "Comments"),
shall become and remain the exclusive property of browntown marketing group . The
Comments may be used by a Covered Party in any medium and for any purpose
worldwide, without obtaining your specific consent and you relinquish all rights
to such Comments. No Covered Party is under any obligation to maintain your
Comments (and the use of your first name and first initial of your last name with
any comments) in confidence, to pay to you any compensation for any Comments
submitted or to respond to any of your Comments. You agree you will be solely
responsible for the content of any Comments you make.
Links to other Web sites and Services
To the extent this Site contains links to outside services and resources, any
concerns regarding such services or resources should be directed to the particular
outside service or resource provider. None of the Covered Parties guarantees or
warrants the accuracy or completeness of the information or content included on
the Web sites of these outside services and resources. The outside services and
resources are in no way related to browntown marketing group , and are neither its
employees nor agents.
Termination of Usage
User access to all or part of this Site may be terminated or suspended at any
time, without notice and for any reason.
Miscellaneous
The captions in these Terms and Conditions are only for convenience and do not, in
any way, limit or otherwise define the terms and provisions of these Terms and
Conditions.
None of the Covered Parties are responsible for any errors or delays in responding
to a Request caused by an incorrect email address provided by you or other
technical problems beyond their control.
Entire Agreement
These Terms and Conditions, together with the Privacy Policy and those terms and
conditions incorporated herein or referred to herein, constitute the entire
agreement (collectively, the "Agreement") between you and each Covered Party
relating to the subject matter hereof, and supersedes any prior understandings or
agreements (whether oral or written) regarding the subject matter, and may not be
amended or modified except in writing or by making such amendments or
modifications available on this Site. If any provision of this Agreement is found
to be invalid, illegal or unenforceable, the validity, legality and enforceability
of the remaining provisions will not in any way be affected or impaired.
Governing Law
The internal laws of the State of Georgia shall govern the performance of these
Terms and Conditions, without regard to such state's conflicts of laws principles.
You consent to the exclusive jurisdiction and venue of the courts located in
Decatur, Georgia for all disputes arising out of, or relating to, the Terms and
Conditions and use of this Site. |
